ST. LOUIS, Jan 27, 2004 (BUSINESS WIRE) -- TALX Corporation
(Nasdaq:TALX), a leading business process outsourcer of
payroll-related and human resource services, today announced that TALX
UC eXpress(SM) has created a State Response Center featuring a
national contact center to expedite the processing of its clients'
unemployment claims. These new services were added in direct response
to client and state agency requests.
"This new contact center provides state agencies with one source
for answers to claim-related questions involving the 6,000 UC eXpress
clients that receive unemployment cost management services," said
Joyce Dear, managing director of UC eXpress. "By simplifying and
speeding the claims determination process for state agencies, we
expect better outcomes for our clients and a decrease in unemployment
costs for our clients and the state agencies."
The call center operates between 7:00 a.m. and 6:00 p.m. Central
Standard Time and is available to all 50 state agencies via a
toll-free number, 1-800-UCX-1510 or 1-800-829-1510. Qualified agents
are trained to research and answer time-sensitive questions related to
unemployment claims within the state agencies' deadlines.
In addition, the TALX UC eXpress State Response Center expects to
have additional opportunities to improve services for TALX clients.
State Relationship Managers work directly with all 50 state
unemployment agencies to better understand the agencies' needs and
improve the delivery of services to both clients and state agencies.
These managers are involved in state legislation as well as technology
issues, including opportunities to increase electronic communication
among state agencies, clients and TALX UC eXpress.
About UC eXpress
UC eXpress offers complete unemployment and cost management
services, from unemployment claims processing to unemployment tax rate
assessment and tax consulting. Using advanced in-house systems,
document imaging and Web access, UC eXpress services speed the
processing of unemployment claims for its clients. By protesting
invalid and improper charges to employers' tax accounts, UC eXpress
services save clients' tax dollars. In addition, UC eXpress services
feature expert hearing consultations using an in-house staff of
hearing consultants and attorneys. Since UC eXpress offers a choice of
Employer Tax Services, clients can utilize any or all of the services
designed to reduce employment tax costs. Professional staff at UC
eXpress offers short or long-term support for the burdens and
complexities facing clients' payroll tax departments. More information
is available on the UC eXpress Web site at www.ucexpress.com
About TALX Corporation
TALX Corporation is a leading business process outsourcer of
payroll-related and human resource services. TALX holds a leadership
position in two key employment-related services -- automated
employment and income verification services via The Work Number(R)
services and unemployment cost management services via
UC eXpress. TALX also provides paperless payroll services, W-2
services, and automated time entry and approval services. Based in St.
Louis, Missouri, TALX empowers users to complete transactions
independently utilizing available multimedia including Web,
interactive voice response, speech recognition, fax and e-mail. TALX
Corporation common stock trades on the NASDAQ Stock Market under the
symbol TALX. For more information about TALX Corporation, call
314-214-7000 or access the company's Web site at www.talx.com
"Safe Harbor" Statement under the Private Securities Litigation
Reform Act of 1995: Statements in this press release regarding TALX
Corporation's business which are not historical facts are
"forward-looking statements" that involve risks and uncertainties. For
a discussion of such risks and uncertainties, which could cause actual
results to differ from those contained in the forward-looking
statements, see "Risk Factors" in the Company's Annual Report or Form
10-K for the most recently ended fiscal year.
SOURCE: TALX Corporation
TALX Corporation, St. Louis
Laura Browder, 314-214-7224