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TALX UC eXpress Adds State Response Center; National Contact Center Speeds Processing of Agency Inquiries

ST. LOUIS, Jan 27, 2004 (BUSINESS WIRE) -- TALX Corporation (Nasdaq:TALX), a leading business process outsourcer of payroll-related and human resource services, today announced that TALX UC eXpress(SM) has created a State Response Center featuring a national contact center to expedite the processing of its clients' unemployment claims. These new services were added in direct response to client and state agency requests.

"This new contact center provides state agencies with one source for answers to claim-related questions involving the 6,000 UC eXpress clients that receive unemployment cost management services," said Joyce Dear, managing director of UC eXpress. "By simplifying and speeding the claims determination process for state agencies, we expect better outcomes for our clients and a decrease in unemployment costs for our clients and the state agencies."

The call center operates between 7:00 a.m. and 6:00 p.m. Central Standard Time and is available to all 50 state agencies via a toll-free number, 1-800-UCX-1510 or 1-800-829-1510. Qualified agents are trained to research and answer time-sensitive questions related to unemployment claims within the state agencies' deadlines.

In addition, the TALX UC eXpress State Response Center expects to have additional opportunities to improve services for TALX clients. State Relationship Managers work directly with all 50 state unemployment agencies to better understand the agencies' needs and improve the delivery of services to both clients and state agencies. These managers are involved in state legislation as well as technology issues, including opportunities to increase electronic communication among state agencies, clients and TALX UC eXpress.

About UC eXpress

UC eXpress offers complete unemployment and cost management services, from unemployment claims processing to unemployment tax rate assessment and tax consulting. Using advanced in-house systems, document imaging and Web access, UC eXpress services speed the processing of unemployment claims for its clients. By protesting invalid and improper charges to employers' tax accounts, UC eXpress services save clients' tax dollars. In addition, UC eXpress services feature expert hearing consultations using an in-house staff of hearing consultants and attorneys. Since UC eXpress offers a choice of Employer Tax Services, clients can utilize any or all of the services designed to reduce employment tax costs. Professional staff at UC eXpress offers short or long-term support for the burdens and complexities facing clients' payroll tax departments. More information is available on the UC eXpress Web site at

About TALX Corporation

TALX Corporation is a leading business process outsourcer of payroll-related and human resource services. TALX holds a leadership position in two key employment-related services -- automated employment and income verification services via The Work Number(R) services and unemployment cost management services via

UC eXpress. TALX also provides paperless payroll services, W-2 services, and automated time entry and approval services. Based in St. Louis, Missouri, TALX empowers users to complete transactions independently utilizing available multimedia including Web, interactive voice response, speech recognition, fax and e-mail. TALX Corporation common stock trades on the NASDAQ Stock Market under the symbol TALX. For more information about TALX Corporation, call 314-214-7000 or access the company's Web site at

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: Statements in this press release regarding TALX Corporation's business which are not historical facts are "forward-looking statements" that involve risks and uncertainties. For a discussion of such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Company's Annual Report or Form 10-K for the most recently ended fiscal year.

SOURCE: TALX Corporation

TALX Corporation, St. Louis Laura Browder, 314-214-7224

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